Privacy Policy

Who we are

Online Flooring Contracts Ltd ("Online Flooring", "we", "us", "our") is a commercial flooring contractor registered in England and Wales. Company registration number: 09620221. Registered office: Unit 18 Mulberry Court, Bourne Road, Crayford, Kent, DA1 4BF.

We are the data controller for the personal information we collect through this website and in the course of our business. If you have any questions about how we handle your data, please contact us at [email protected] or by post at the address above.

What information we collect

We collect information you provide directly to us, including when you complete our contact or quote request form. This may include your name, company name, email address, telephone number, and details of your flooring enquiry.

We also collect certain technical information automatically when you visit our website, including your IP address, browser type and version, pages visited, time and date of your visit, and referring website. This information is collected through standard server logs and, where you have consented, through analytics tools.

We do not collect sensitive personal data (such as health information, financial account details or government identifiers) through this website.

How we use your information

We use the information you provide to respond to your enquiry, prepare and send quotations, and communicate with you about your project.

Where you have given consent, or where we have a legitimate interest in doing so, we may use your contact details to send you information about our services that may be relevant to you. You can opt out of marketing communications at any time by contacting us at [email protected].

We use technical and analytics data to understand how visitors use our website and to improve its content and performance. This processing is based on our legitimate interest in operating an effective website.

We will not use your personal information for automated decision-making or profiling.

Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

— Contract: where processing is necessary to take steps at your request prior to entering into a contract, or to perform a contract with you.

— Legitimate interests: where we have a legitimate business interest in processing your data (for example, to improve our website or to follow up on a business enquiry), provided that interest is not overridden by your rights.

— Consent: where you have given us clear consent to process your data for a specific purpose, such as receiving marketing communications.

— Legal obligation: where we are required to process your data to comply with a legal obligation.

Who we share your information with

We do not sell, rent or trade your personal information to third parties.

We may share your information with trusted third-party service providers who assist us in operating our website and running our business (for example, email hosting, website hosting and analytics providers). These providers are contractually required to keep your information secure and to use it only for the purposes we specify.

We may disclose your information if required to do so by law, or in response to a valid request from a law enforcement or regulatory authority.

How long we keep your information

We retain enquiry and contact form data for up to three years from the date of last contact, unless a longer retention period is required by law or necessary for the performance of a contract.

Technical and analytics data is retained in accordance with the retention settings of the relevant tools, typically no longer than 26 months.

Where we are no longer required to retain your data, we will delete or anonymise it securely.

Your rights

Under UK data protection law you have the following rights:

— The right to access the personal data we hold about you.

— The right to have inaccurate data corrected.

— The right to have your data erased in certain circumstances.

— The right to restrict or object to our processing of your data.

— The right to data portability in certain circumstances.

— The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies — small text files placed on your device — to help the site function correctly and, where you have consented, to collect analytics data about how the site is used.

Strictly necessary cookies are required for the website to operate and cannot be disabled. Analytics cookies are only set with your consent. You can withdraw consent or manage your cookie preferences at any time using the cookie settings on this site.

For more information about cookies and how to control them, visit allaboutcookies.org.

Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. Our website is served over HTTPS and access to stored data is restricted to authorised personnel.

No method of transmission over the internet is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or in applicable law. The date at the top of this page shows when the policy was last updated. We encourage you to review this page periodically.

Contact us

If you have any questions or concerns about this privacy policy or the way we handle your personal data, please contact us:

Online Flooring Contracts Ltd Unit 18 Mulberry Court, Bourne Road, Crayford, Kent, DA1 4BF Email: [email protected] Telephone: 0345 251 6000